Shipping Policy
Shipping Cost & Time
| Â Country | Shipping Method | Shipping Time | Cost |
| United States | Economy Shipping | 5 - 8 business days | FREE SHIPPING |
We provide shipping to any address in the continental United States.
However, please note that we are unable to ship to PO Boxes, military and restricted areas, and all military ports.
Remote Areas - Delivery:
We are very sorry that we are unable to provide delivery services to the following remote locations:Â Hawaii, Alaska, Puerto Rico
Shipment processing time:
All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery time:
Total Delivery Time = Processing Time + Shipping Time.
We will update the tracking number by email after the order is shipped, and you can also find the tracking number on your account.
For all international orders, you will need to pay for all import taxes, duties, and tariffs (if any) as per your country’s governing laws in order to clear customs.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Therefore all goods will be dispatched from our warehouse closest to the order address. You will receive your order in 6-9 business days from the date that it is placed. Delivery time may vary, especially during peak periods. Please be patient, and contact customer support at customerservice@gizoon.com
Order and Logistics Tracking:
Notification
After the order is shipped, you will receive a notification email containing the waybill number. Click the link to the express company’s official website to check your package shipment status.
Tracking Your Order
1. Log in to your Gizoon account and check “My Orders”
2. Contact Gizoon Support (customerservice@gizoon.com)
FAQ
Q: How do I track my order status if I don’t have a Gizoon account?
A: Once your order is received the system will automatically register a Gizoon account for you. The user ID will be the email that you used to place the order. To register a new account via this email, click on the link below and log in to your Gizoon account to track your order.
Q: How do I cancel after I have submitted the order, but it has not shipped?
A: Please contact the customer service team to apply for a sales return. (customerservice@gizoon.com)
Q:Â Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
A: Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
Q:Â Under what circumstances will the Gizoon Online Store cancel an order unilaterally?
A: The Gizoon Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the Gizoon Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:
1) A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
2) Gizoon receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
3) Gizoon determines that the purchase was made through improper means or finds evidence that the order was not made legally.